Milfords Digital Studio – Services Terms & Conditions

Last updated: March 25, 2026

1. Introduction

These Terms & Conditions apply to all services provided by Milfords Digital Studio.

By:

• Requesting a service
• Sending us media (digital or physical)
• Making a payment

you agree to these terms.

2. Services Overview

We provide media digitisation and related services, including handling:

• Photos
• Slides and negatives
• Video tapes
• Digital media

3. Customer Responsibilities

You confirm that:

You own the copyright or have permission to use all submitted materials.

Materials do not contain illegal, offensive, or inappropriate content.

All information you provide is accurate.

Additional Responsibilities

You are responsible for backing up any digital files once delivered.

You must ensure all physical items are securely packaged when sending via post or courier.

We recommend using tracked and insured delivery services.

We reserve the right to refuse any content that breaches these terms.

4. Scope of Work & Turnaround

All work will be carried out as agreed at the time of order

Turnaround times are estimates only and may vary depending on workload or unforeseen circumstances.

Any additional work outside the agreed scope may result in additional charges, which will be communicated before proceeding.

5. Copyright

You remain responsible for copyright compliance.

By submitting materials, you agree:

• You have the legal right to reproduce them
• You will cover any legal costs arising from copyright infringement

6. Delivery & Risk

Postal & Courier Services

You are responsible for safely packaging items

We recommend tracked and insured delivery

We are not liable for:

• Loss or damage during transit
• Courier or postal service failures

7. Liability for Materials

While we take care in handling materials, we cannot guarantee against:

• Damage to fragile or aged media.
• Degradation during processing.

To the fullest extent permitted by law, our liability is limited to the cost of the service provided.

8. Loss or Damage Waiver

You acknowledge that original materials submitted to us (including but not limited to photos, slides, negatives, film, and tapes) may be fragile, aged, or inherently unstable.

While we take all reasonable care in handling and processing your materials, you agree that:

Processing, digitisation, or handling may result in unavoidable damage or deterioration, particularly with older or delicate items

Some loss of quality may occur due to the condition and age of the original media

We cannot guarantee preservation of the original condition of submitted materials

To the fullest extent permitted by law:

We shall not be held liable for any loss or damage to original materials during processing, except where caused by our proven negligence

Our liability, where applicable, is strictly limited to the cost of the service provided, not the value of the original items

You are strongly advised to:

Keep copies where possible

Avoid sending irreplaceable originals unless necessary

Use insured and trackable delivery services

9. Digital Media & Compatibility

We are not responsible for:

Compatibility issues with DVDs, USBs, or other formats

Problems with your equipment (TV, PC, DVD player, etc.)

You are responsible for ensuring compatibility before ordering.

10. Quality & Customer Service

If you are not satisfied:

• You must contact us as soon as possible
• We will attempt to resolve the issue

If resolution is not possible:

• A partial or full refund may be issued at our discretion.
• Refunds are limited to the value of the service provided.

11. Data Retention

We will retain digitised copies for up to 30 days, after which they may be permanently deleted.

We may use completed work for:

Website portfolio

Social media

You can opt out at any time by contacting us.

12. Payment Terms

Payment methods accepted:

Bank transfer

Card payments (via Square)

Payment terms:

Payment is required before delivery of final media.

We do not accept cheques or postal orders.

13. Cancellation & Refunds

Orders may be cancelled before work begins

Once processing has started, refunds may be limited

Any refunds are at our discretion unless required by law.

14. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential loss

Our total liability is limited to the amount paid for the service

15. Changes to These Terms

We may update these Terms at any time.
The latest version will always apply to new orders.

16. Governing Law

These terms are governed by the laws of England and Wales.

These Terms And Conditions Were Created Using Termly’s Terms And Conditions Generator.

These terms should be read alongside our Privacy Policy,  Cookie Policy and our Website Terms of Use.