Terms & Conditions
Welcome to Milfords Digital Studio please read the following terms and conditions and related documents, including but not limited to our privacy policy and cookies policy, before starting to use our website www.milfordsdigitalstudio.com requesting any of our services or sending any media, photos, slides/negatives or tapes (electronically or physically) to us. By browsing/using our website, requesting any services, sending us any media, photos, slides/negatives or tapes or contacting us you are agreeing that you have read and understood the terms and conditions and are in full acceptance of them. We reserve the right to make changes to our terms and conditions and they will be updated here when we do so.
Website.
In addition you also agree by continuing to use our website www.milfordsdigitalstudio.com that:
The content of the pages of this website is for your general information only and may change without notice. Our website uses cookies to monitor browsing preferences, see our cookie policy for more information.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, performance, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, images, video's and graphics. Reproduction is prohibited.
We, along with our website hosts use various methods of virus protection. You must make sure that when you use www.milfordsdigitalstudio.com you do not expose us or yourself to the risk of viruses, malicious computer code or other forms of interference which can damage your computer system. We cannot be held responsible for any loss, disruption or damage to your data or computer system that might happen when you use milfordsdigitalstudio.com
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales
Copyright.
You, the sender of any image/photo/slide/negative or tape must own the copyright or have the permission of the copyright owner. By sending to us you are accepting our terms and conditions and that you are liable for any costs resulting from copyright infringement or any other court action.
Content.
You must not send any image/photo/slide/negative or tape that is offensive, abusive, obscene or illegal to Milfords Digital studio and agree that the sender of any such content will be reported by us the relevant authorities
Postal and Courier services.
Milfords Digital studio cannot be held responsible for loss or any damage to any photo/slide/negative or tape that is either in transit or in the possession of any postal or courier service whilst on route, either to our offices or returning back to the customer.
We cannot be held responsible if you haven’t packed your photos/slides/negatives or tape in a suitable sized box or container and padded with bubble wrap or packaging paper and securely sealed and sent them using a reputable courier such as Parcelforce, dpd, ups etc. We also recommend using a “tracked” or “signed for” option.
Customer service.
You agree that upon discovering a problem with any part of our service we have carried out on your behalf you will let us know immediately so we can put it right. We pride ourselves on customer service and satisfaction and so will do our best to put right any issues. In the unlikely event we can’t fix your issue then we will process a refund or in some cases a replacement. If a refund is issued it will be for the value of that part of the service. We cannot compensate for any circumstances that are outside of our control.
We cannot be held responsible for any issues relating to the use of digital media supplied by us (such as but not limited to DVDs or USB sticks) or any issues with your consumer hardware (DVD or PC/TV equipment) during or after use of such media. You are responsible for checking you have the necessary means to use supplied media before ordering from us. If in any doubt please contact us first.
Free Samples.
The free sample offer applies to our scanning and restoration service's only.
Scanning service samples -
For posted images - we will process these using our Basic, Standard & Premium options.
For uploaded images - we will process these using our Standard & Premium options.
We reserve the right to restore, at our discretion, part(s) or all of the digital image for demonstration of our restoration service.
Restoration service samples - We may, only restore parts of very complex images
Posted images will be returned via Royal Mail's standard service.
Sample images will be watermarked.
Retention.
We will retain digital copies of any image/video that you have sent to us for up to 30 days after which time it will be deleted from our systems. We may however, at our discretion display your image(s) and/or video(s) on the gallery page of our website, our Facebook page, our YouTube channel. our Google page or Pinterest boards unless you ask us not to.
Payment.
We accept payment by the following methods
Bank Transfer: Please advise us if you wish to pay by this method so we can provide our bank details
Credit/Debit Cards: In person using our Square™ Terminal or over the phone using our Square™ on-line account
We are unable to accept Cheques or postal orders.
Payments are expected upon receipt of invoice, digital data and/or media can only be forwarded/dispatched on receipt of payment. Please visit squareup.com/gb/en to view the provider’s terms and conditions.
Please feel free to contact us if you have any questions.