Frequently Asked Questions

Our address is-

Milfords Digital Studio

The Hive

142 Thornes Lane

Wakefield

WF2 7RE

Our Email address is –

mail@milfordsdigitalstudio.com

Our number is 07365 458 211

Yes, you are more than welcome to drop off your media at our office in Wakefield however, as we sometimes do live video edits as part of our work, it is not always possible to meet us in person so it is usually best to contact us first to ensure we have someone available to help you. 

Alternatively you can hand your media to our receptionist and we will contact you once we have collected it to confirm the details of your requirements.

The reception is open 10am till 4pm Monday to Thurday & 10am till 3pm on Fridays. Please dont forget to leave your contact details.

You can send them to us at our office. 

Our address is-

Milfords Digital Studio

The Hive

142 Thornes Lane

Wakefield

WF2 7RE

Please don’t forget to include your details so we can easily identify your package.

Your photos/slides/negatives/tapes should ideally be packed into a suitable sized box and padded with bubble wrap or packaging paper and securely sealed. Send them to us using a reputable courier such as Parcelforce/dpd/ups etc. We also recommend using a “tracked” or “signed for” option.

Please don’t forget to include your details so we can easily identify your package.

Yes, simply visit our upload page where you will find our upload form and instructions.

Don’t worry, we’ll count them for you and send you a quote for your approval before commencing any work.

Any size up to A4, this is because we use flatbed scanners and scan each photo individually by hand rather than using a machine fed system which can damage your photos.

If your photo is larger than A4 we can scan it in more than one part and use a process called photo stitching to reproduce  the image without any visibe joins. This process works very well unless your photo is unusually complex. Please contact us for further details.

Because we scan every photo by hand, then yes we can but to avoid all your photos getting stuck together and therefore damaged its best to remove as much as possible before packing and sending to us.

Because we scan your entire photo collection by hand, then yes we can.

Yes we can but there are a few considerations to take into account.

• What type of album is it? For the slide in and flip type it’s usually quite easy to remove the photos for scanning. However for the self-adhesive type it’s usually very difficult to remove the photos that have been in them for more than a year or two without damaging them.

• The additional postage cost due to the extra size and weight. Not that big of a problem for one album but for several this can really add up.

However, we are happy to scan your albums for the additional cost of £10 per album as long as the photos can be removed without any risk of damage.

If we are unable to remove the photos we can scan the photos in situ usually resulting in an image similar in quality to that of a loose photo.

You may have an album that someone has lovingly put together with hand written notes or annotations, we could also scan these photos in situ and capture that irreplaceable narrative too.

Yes, we crop your photos (standard & premium service) and rotate them so that they are the right way up for viewing. If for any reason you don’t wish your photos to be cropped for instance they have boarders that have been annotated then just let us know. 

We usually scan them in the order they were received. If you need them scanning in a particular order please let us know before you send them and we will be more than happy to advise you on how this can be accommodated.  

Yes we can, if you organise your photos/slides/negatives into separate packets/envelopes etc. we can scan these into separate folders. Please let us know before you send them and we will be more than happy to advise you on how this can be accommodated. 

We usually scan them in the order they were received and so we try to keep them in the same order for when we return them but occasionally there may be a photo not in the same place. If this is of importance to you then please let us know when you send them. 

Not a problem, no job is too big or too small.

We scan photos @600 DPI, slides @4800 DPI and Negatives @ 4000 DPI. Other resolutions are available upon request. Please contact us for further details.

DPI stands for Dots Per Inch and is a measurement of image quality, basically the higher the number the better the quality but also the file size. That’s why we use 600dpi for photos as the resulting image is great for viewing on any size screen but also a manageable file size. If you require an alternate DPI or format please contact us for details.

A Jpeg is a type of file used to store digital photos and is one of the most commonly used by computers and cameras. This is because the image produced is of good quality and a manageable file size. If you require an alternate format please contact us for details.

These are different type of format for videos. Each one has it own benifit for size of file or quality. We are more than happy to discuss each one in detail and advise which is the most appropriate one for your needs. 

Digitised video is usually between 1 to 5GB per hour depending on the format. For example a 3 hour VHS video usually converts to between 3 to 15GB meaning 2 or 3 will fit onto a 32GB stick.

Other size sticks are available 64gb, 128gb 256gb etc.

A Bokeh Layer is a soft out of focus background used to fill the edges of the screen behind the main video. It is particularly  useful when viewing older video footage filmed in the 4:3 ratio or square aspect  on a 16:9 or widescreen display.

Yes, we take care of everything you send us treating them as our own because we know what they mean to you. We confirm as soon as your package arrives so you know they are safe and we return using Parcelforce who will require a signature.

Times vary for each order depending on size and the amount of work involved. We aim to complete each order as soon as possible and most customers will receive their media back within one to two weeks. We will be able to advise you with a precise estimation once we have assessed your order. 

Unfortunately No. We have a love of Photos, Slides,  Negatives & Tapes and could never destroy them so we send all your originals back to you. 

We will retain your image(s) and/or video(s) on our system for a maximum of 30 days allowing you enough time to request any reprints or copies.

After that time your image(s) and/or video(s) will be deleted from our systems.

We may however, at our discretion display your image(s) and/or video(s) in part or in total on the gallery pages of our website, our Facebook page, our YouTube channel, our Google page, our Pinterest boards or our Twitter feed (plus other social media or online content) unless you ask us not to.

The data DVD is of standard type and will work on all computers/laptops that have a CD/DVD drive, some top end DVD players can also view Jpeg files meaning you could view directly on your TV. 

The DVD is playable in any DVD player and also on any computer/laptop that has a DVD drive and the correct software e.g. windows media player or QuickTime installed.

The memory or USB stick will work on any computer with a USB slot so you can view your images & videos on a computer/laptop. Most of today’s modern TV’s also have a usb slot and are capable of viewing  files.

Yes you can but please be aware that we only store your images & videos for 30 days after which, they are deleted from our system so we would be unable to make any further copies after this time.

Each and every photo is different and will require a different amount of work. Our photo restoration service starts at £15 but a heavily damaged photo with lots of very intricate detail can cost up to £80 or £90. 

Once we have been able to assess the work required we will advise you on the cost before any work is done. You are under no obligation so if you dont wish to proceed, we will of

course return your originals back to you.

Yes we do, please visit our collection & delivery page for further details.

We believe in open and transparent pricing so we don’t include postage costs in the price as this would mean that the customers who are using our collection & deliver service are overpaying. When we post your items back to you we only charge you the actual cost without any mark-up by us. 

We are based in Wakefield but we cover the whole country or anywhere in the world that has a reliable postal service, if you can get your photos negatives/slides & videos to us then we are more than happy to work on them.

Once we have sent you your invoice the payment methods are -

• Bank transfer if you use online banking
• Card Payments though our Square™ account either over the phone or in person with our Square™ terminal for customers who have used our collection and delivery service. 
• We are also happy to take cash.

For Digital Services - No we don’t, we send you an invoice once we complete your order. When payment has been made we return all your items, your digitised images/videos and any additional items you have ordered.

For Bulk Orders - We may require a 50% Deposit

Then neither are we, we pride ourselves on customer service and satisfaction, so if you have a problem with any work we have done – no matter how small then please let us know immediately so we can put it right. In the unlikely event we can’t fix your issue then we will issue a refund.

We’ve all seen those old embarrassing photos we’ve even got a few of our own so we understand that they exist, however please don’t send us any images that contain any illegal activity as we are required by law to report these to the authorities. 

If you have any other questions that are not covered here then please contact us without obligation, we are more more than happy to answer them.